All skybox Audio products are available as digital downloads only.

To pay for your purchase in 4 installments, select the ShopPay option during checkout. Then, follow the instructions on screen.

Please note, at this current time, ShopPay is available for US customers only.

Purchase emails are sent to the same email address used when creating your skybox Audio account. Please check your spam/junk folder.

If you still don't see an email from us, please reach out to support@skyboxaudio.com with any information you have about your order, such as products purchased, or your order number, and we'll be happy to help further.

Once a purchase is made, you will receive two emails. One is your order receipt and the second contains your Native Access Serials. Note: Be sure to check your junk/spam folders if you do not see these emails.

Our products are authenticated and watermarked using proprietary techniques developed by skybox Audio. Loading a license file is required the first time you load our products in Kontakt. You will only have to do this once.

To download your license file, please log in to your account at www.skyboxaudio.com/account and click “DOWNLOAD LICENSE FILE”.  To authorize your instrument, load the skybox Audio instrument you are attempting to authorize into Kontakt and follow the prompts. You can also watch the Hammers + Waves installation walkthrough video here.

If you purchased our products and do not see this button, reach us at support@skyboxaudio.com

Native Access is a content management software developed by Native Instruments. This software is used to download, install, activate, and update all your skybox Audio purchases all from one single place.

It is a free download and you can get it here: www.native-instruments.com/en/specials/native-access/

Kontakt is a sampler by Native Instruments. This software is the industry standard sample based player that runs in your DAW. In order to use our instruments, you'll need either the full version of Kontakt 6 or the free version Kontakt 6 Player. 

You do not need to purchase Kontakt to use skybox Audio instruments.

We've partnered with Native Instruments to make sure that our libraries will play without any restrictions in the Kontakt Free Player. Download the Kontakt 6 Player for free here: www.native-instruments.com/en/products/komplete/samplers/kontakt-6-player/

Our license codes can be installed and activated on up to two computers simultaneously, using the same Native Instruments account, via Native Access.

This happens when the samples folder is moved to a new location and Kontakt is unable to find the corresponding samples.

To fix this, follow these steps to “Batch re-save” the library: https://www.youtube.com/watch?v=4WtGj6a1yS0

Please follow the instructions on the Native Instruments support page, found here:support.native-instruments.com/hc/en-us/articles/360000884238-Native-Access-Error-Message-Library-path-is-not-valid-Please-browse-again-

You may be running an old version of Kontakt. Please download Native Access from the Native Instruments website, then use it to update Kontakt to the latest version:www.native-instruments.com/en/specials/native-access/

Check them out here:

Hammers + Waves

Reach out to us atsupport@skyboxaudio.comwith any additional questions and we will be happy to assist you.

Our End User License Agreement can be read here: https://www.skyboxaudio.com/EULA